NordFlux builds your WhatsApp Business automation on the official WhatsApp Business Platform: appointment reminders, status updates and follow-up questions run automatically. An AI agent understands your customers' replies and triggers follow-up actions, such as rescheduling an appointment or requesting documents. With opt-in, approved templates and costs you know in advance.
Your customers reply on WhatsApp within minutes, to emails often not at all. Yet at most businesses, appointment reminders and status updates still run by email or phone.
Five workflows we implement for practices, workshops, trade businesses and service providers. Always with opt-in, always via the official interface.
24 or 48 hours before the appointment, an approved template message goes out. If the customer replies “works”, the appointment is confirmed. If they write “I can't make it”, the AI agent offers free alternative slots from your calendar and rebooks.
Impact Fewer no-showsOrder ready, repair completed, goods arrived: as soon as the status changes in your inventory or workshop system, the customer gets the message on their phone. The status calls at your counter stop.
Savings 2–4 h per weekIf a document is missing, the agent asks for it specifically: vehicle registration, proof of insurance, power of attorney. The customer photographs the paper and sends it in the chat, the agent files it with the right case and follows up if nothing comes.
Impact Complete case filesThe AI agent behind the channel understands free text: “Does Thursday work too?”, “What does that cost again?”, “Please send it to my wife”. It answers what it knows for certain and hands over to your team as soon as things get tricky, with the whole conversation.
Impact Handover with contextIf a customer cancels, the agent asks your waiting list: “We have a free slot tomorrow at 10 a.m., does that work?” Whoever says yes first gets the spot, and the calendar is updated right away. A gap becomes a paid appointment again.
Impact Fill gaps in the calendarA WhatsApp channel is only the surface. Behind it stand an AI agent that understands and acts, and an integration layer to your systems.
A tool sends messages, an agent runs the conversation. It recognises whether a customer confirms, wants to reschedule or has a real question, and triggers the fitting follow-up action. You decide what it may decide on its own and when it hands over to people.
Not every customer writes. A voice agent takes calls for appointment confirmation or status questions and works on the same calendar and the same data as the WhatsApp channel. Together, both channels cover almost all customer contacts.
n8nSo the agent can reschedule appointments and report status, it needs access to your systems. We build this integration layer with n8n: traceable workflows, run on servers in Germany on request. You can see at any time what happened, when and why.
From the initial analysis to the first live message in 30 days, at a fixed price instead of an open timesheet.
60 minutes, no obligation. We look at your no-shows, status requests and follow-up questions and check honestly whether a WhatsApp channel pays off for you.
We define which messages run, how customers give their opt-in and what the agent may decide on its own. You also get the fixed price and an estimate of the ongoing conversation costs.
We set up the WhatsApp Business Platform, submit your message templates to Meta for approval and connect calendar, CRM or inventory. Testing is done with real cases from your everyday work.
The channel goes live, we monitor the first weeks and fine-tune. You get everything documented and can carry on yourself, without being tied to us.
The same AI agent that understands your WhatsApp questions can also pre-sort emails, prepare quotes or answer from your internal knowledge. If you want to see the bigger picture, start with our AI agents.
In the free initial analysis we work it out together: 60 minutes, no obligation. Afterwards you know whether an automated WhatsApp channel is worth it for your business and what it costs.
No, you may not send messages without consent. Your customers must actively agree beforehand, the so-called opt-in, for example during appointment booking, on the order form or at registration. This is not a formality but a requirement: Meta blocks numbers that send without opt-in, and legally you risk warning letters. That's why we build the opt-in flow in from the start.
Meta bills per conversation on the WhatsApp Business Platform; the price depends on the category and recipient country. For a typical SME operation with appointment reminders, these are manageable ongoing costs, which we calculate for you in the concept before you decide. On top of that comes the one-time fixed price for setup, which you receive in writing after the initial analysis.
If a customer replies, you may write freely with them for 24 hours, after which the window closes. Outside this window, only template messages pre-approved by Meta are allowed, such as your appointment reminder. The AI agent knows this rule and works with it automatically: within the window it conducts the conversation, outside it only uses approved templates.
For a one-person business with few chats, the app may suffice, but practically nothing can be automated with it. Appointment reminders from the calendar, status updates from inventory management and an AI agent that understands replies require the WhatsApp Business Platform, Meta's official interface. Only there do you get templates, multiple agents and connection to your systems.
Yes, if you set it up properly: documented opt-in, a data processing agreement with the Business Platform provider, and data minimization in the messages. Health data or contract details do not belong in the chat, whereas an appointment reminder or status update is unproblematic. In the concept, we define which data flows and which deliberately stays out.
