An AI chatbot is an assistant that answers freely worded questions from your own content: services, pricing logic, opening hours, processes. NordFlux builds it so that it pre-qualifies enquiries, books appointments and hands over to a person as soon as it reaches its limits. Hosted in Germany, GDPR-compliant.
Most prospects visit your site in the evening or at the weekend. Anyone who cannot get their question answered there within two minutes will not fill in a contact form, they will click on to the next provider.
Not a click menu with five pre-set buttons, but an assistant that answers freely worded questions from your own content.
The chatbot answers from your knowledge base: website texts, product documents, internal FAQ files. At 10 pm visitors get the same well-founded answer as at 10 am on a working day.
Impact Answers instead of drop-offs, at night tooInstead of an empty contact form, the chatbot asks the questions you would otherwise clarify in the first phone call: request, scope, timeframe, contact details. Your team starts with a complete enquiry instead of a one-liner.
Saving Initial calls without back-and-forth queriesIf the request is a fit, the chatbot offers an appointment directly in your calendar. The prospect books within the chat, without email ping-pong and without switching channels.
Saving No back and forth when finding a timeDelivery times, opening hours, how an order works, who is responsible: the chatbot catches the recurring questions before they land as a call or email with your team. What is left are the cases that really need a person.
Saving 2 to 4 h per week in the front officeIf the chatbot does not know the answer, it says so and hands over to a person: with a summary of the conversation by email or ticket. No making up prices, no guessing on legal questions.
Impact Trust instead of embarrassing wrong answersThe chatbot is not a bought-in script menu, but an AI agent on your own knowledge base, hosted in Germany or the EU. Three building blocks make the difference.
Before the chatbot answers, we build up your knowledge base: website content, product documents, FAQ files, cleanly structured and versioned. Every answer can be traced back to a source. Your employees use the same foundation internally.
The knowledge base is channel-independent. The same assistant that chats on your website can also take calls and answer them outside business hours. Maintained once, the same answers everywhere.
IntegrationPre-qualified enquiries do not land in a mailbox, but go straight into the CRM, the ticketing system or the calendar. With n8n we build these handovers to be traceable and, on request, self-hosted.
From the first conversation to the chatbot on your website in 30 days, at a fixed price instead of an open timesheet.
60 minutes, free of charge and without obligation. We look at your most frequent enquiries and your content and clarify whether a chatbot will have any real impact for you.
We gather and structure your content: website, documents, the typical answers from your team. You decide what the chatbot may know and what not.
We build the chatbot, define the handover to people and test with real questions from your day-to-day work. Only once the answers are right does it go on the website.
The chatbot goes on your website, your team learns how to check answers and maintain the knowledge base. You keep control without becoming dependent on us.
If your prospects prefer to call rather than type, AI telephony is the better starting point. The voice agent uses the same knowledge base as the website chatbot and takes calls when no one is in the office.
In the free initial analysis we spend 60 minutes looking at your website, your typical enquiries and work through honestly whether an AI chatbot is worth it for you. No obligation, no sales pressure.
The costs depend on the scope of your knowledge base and the integrations, such as calendar or CRM. NordFlux works at a fixed price: after the free initial analysis, you receive an offer with a fixed sum, no open-ended timesheet. On top come ongoing costs for hosting and model usage, which we quote transparently in advance.
Yes, if hosting and data flows are right. We host the chatbot and knowledge base in Germany or the EU, conclude the necessary data processing agreements, and ensure chat histories are not used to train third-party models. You determine what the chatbot stores and for how long.
It says so honestly and hands over to a human instead of guessing. The chatbot only answers from your approved knowledge base; if it finds nothing reliable there, it offers a callback, email contact or an appointment and passes on the conversation so far as a summary. This way, no invented prices or false promises are made in your name.
From your own content: website texts, product documents, internal FAQ documents and your team's typical answers. We structure this into a knowledge base that you review and approve before the chatbot goes live. If content changes, you maintain the knowledge base yourself: you keep control.
Classic website bots work through a rigid script menu: five buttons, and anyone asking something else ends up in a dead end. An AI chatbot understands freely worded questions and answers from your own content, in your tone. The difference shows up at the first question that wasn't foreseen in the menu.
