A phone AI takes reservation and availability requests around the clock and matches them against your PMS or booking system. Pre-arrival guest communication, receipt capture and shift coordination run in the background. That leaves time at the front desk for the guest in front of you.
In high season the front desk is packed, the phone keeps ringing anyway, and in the evening supplier receipts and reviews pile up. The same questions over and over eat up the time that is missing with the guest.
Five workflows that noticeably ease the load in seasonal operations. Your PMS and POS system stay, we connect them.
A voice and chat assistant takes requests about available rooms, tables and prices, checks availability in the PMS or booking system and offers concrete options. Complex cases and special requests it passes cleanly to the front desk. No call gets lost anymore, not even in the evening or at weekends.
Saving 3–6 h on the phone per dayAfter the booking, the system automatically sends arrival details, check-in times and parking instructions to match the reservation. Optionally with an upsell for spa, breakfast or a table reservation. The guest is informed before they ask, and the front desk saves the callbacks.
Effect fewer queries, more add-on revenueIncoming invoices and delivery notes are photographed or pulled from the inbox, read out and matched to the right supplier. The data lands structured in your accounting or DATEV workflow. The nightly round of paper slips is gone.
Saving 2–4 h per weekShift requests, cancellations and stand-in queries run over a single fixed channel instead of scattered messages. Changes are passed on to the team and tracked in the plan. Whoever fills in knows when and where.
Effect seasonal shift chaos defusedAfter the stay, the system prompts for a review, and new reviews are bundled together. For each review a fitting draft reply in the tone of the house is ready, which you only need to approve. That way no comment goes unanswered.
Effect visibly well-tended guest feedbackWe combine phone AI, automation workflows and guest assistants. Everything connects to your existing systems instead of replacing them.
A voice assistant takes reservation and availability requests, speaks naturally and passes on what matters. It works together with your PMS and reports every contact back cleanly. So you miss no call, even in high season.
WorkflowsWith n8n we build the workflows between booking system, receipt capture and accounting, without you switching software. Every step is traceable and can be paused. You keep control over every automation.
An AI agent answers recurring guest questions in chat and suggests fitting add-on offers. It draws on your house information and only shares what is stored. Your team is relieved of the standard questions.
A clearly defined use case, delivered in 30 days at a fixed price instead of an open timesheet. We start with the point that puts the most strain on your front desk.
In 60 minutes we look at your processes at the front desk and reception and find the process with the greatest leverage. No obligation and no preparation needed.
You receive a fixed price for a concretely described use case. No open timesheet, no surprise on the invoice.
We build the automation and connect your PMS, booking system and accounting. You see the progress and can adjust at any time.
Your team is trained and keeps control over every step. Whatever the AI cannot do reliably still goes to a human.
Many properties do not start with the whole receipt workflow but only with call handling at the front desk. In that case it is worth looking first at our AI telephony, which handles reservations and enquiries on its own.
In the free initial analysis we spend 60 minutes going through your processes at the front desk and reception and name the use case with the greatest leverage. No obligation, no preparation, with an honest assessment of what is worthwhile.
No. Your PMS and booking system stay, we connect the automation to them. The phone AI and the workflows work together with the systems you already use. A switch is explicitly not part of the implementation.
The voice assistant speaks naturally and identifies itself as the property's digital assistant, without pretending to be a real human. It resolves standard inquiries about availability and price directly, and forwards anything complex to the front desk. No guest gets stuck in the system.
For a concretely described use case, you receive a fixed price, not an open timesheet. We usually start with one process in 30 days and only expand from there. What a sensible first step costs is clarified in the free initial analysis.
Especially then. The phone AI and the automatic guest communication absorb exactly the peaks where too little staff faces too many inquiries. Outside the season, the automation incurs hardly any ongoing costs and is immediately back for the next season.
The data stays in your systems, and the automation only accesses what is necessary for the respective step. We rely on GDPR-compliant processing with European hosting. In the initial analysis, we disclose which data flows where.
