A phone AI takes reservation and availability requests around the clock and matches them against your PMS or booking system. Pre-arrival guest communication, receipt capture and shift coordination run in the background. That leaves time at the front desk for the guest in front of you.
In high season the front desk is packed, the phone keeps ringing anyway, and in the evening supplier receipts and reviews pile up. The same questions over and over eat up the time that is missing with the guest.
Five workflows that noticeably ease the load in seasonal operations. Your PMS and POS system stay, we connect them.
A voice and chat assistant takes requests about available rooms, tables and prices, checks availability in the PMS or booking system and offers concrete options. Complex cases and special requests it passes cleanly to the front desk. No call gets lost anymore, not even in the evening or at weekends.
Saving 3–6 h on the phone per dayAfter the booking, the system automatically sends arrival details, check-in times and parking instructions to match the reservation. Optionally with an upsell for spa, breakfast or a table reservation. The guest is informed before they ask, and the front desk saves the callbacks.
Effect fewer queries, more add-on revenueIncoming invoices and delivery notes are photographed or pulled from the inbox, read out and matched to the right supplier. The data lands structured in your accounting or DATEV workflow. The nightly round of paper slips is gone.
Saving 2–4 h per weekShift requests, cancellations and stand-in queries run over a single fixed channel instead of scattered messages. Changes are passed on to the team and tracked in the plan. Whoever fills in knows when and where.
Effect seasonal shift chaos defusedAfter the stay, the system prompts for a review, and new reviews are bundled together. For each review a fitting draft reply in the tone of the house is ready, which you only need to approve. That way no comment goes unanswered.
Effect visibly well-tended guest feedbackWe combine phone AI, automation workflows and guest assistants. Everything connects to your existing systems instead of replacing them.
A voice assistant takes reservation and availability requests, speaks naturally and passes on what matters. It works together with your PMS and reports every contact back cleanly. So you miss no call, even in high season.
WorkflowsWith n8n we build the workflows between booking system, receipt capture and accounting, without you switching software. Every step is traceable and can be paused. You keep control over every automation.
An AI agent answers recurring guest questions in chat and suggests fitting add-on offers. It draws on your house information and only shares what is stored. Your team is relieved of the standard questions.
A clearly defined use case, delivered in 30 days at a fixed price instead of an open timesheet. We start with the point that puts the most strain on your front desk.
In 60 minutes we look at your processes at the front desk and reception and find the process with the greatest leverage. No obligation and no preparation needed.
You receive a fixed price for a concretely described use case. No open timesheet, no surprise on the invoice.
We build the automation and connect your PMS, booking system and accounting. You see the progress and can adjust at any time.
Your team is trained and keeps control over every step. Whatever the AI cannot do reliably still goes to a human.
Many properties do not start with the whole receipt workflow but only with call handling at the front desk. In that case it is worth looking first at our AI telephony, which handles reservations and enquiries on its own.
In the free initial analysis we spend 60 minutes going through your processes at the front desk and reception and name the use case with the greatest leverage. No obligation, no preparation, with an honest assessment of what is worthwhile.
Nein. Ihr PMS und Buchungssystem bleiben, wir binden die Automatisierung daran an. Die Telefon-KI und die Workflows arbeiten mit den Systemen zusammen, die Sie schon nutzen. Ein Wechsel ist ausdrücklich nicht Teil der Umsetzung.
Der Sprachassistent spricht natürlich und nennt sich als digitaler Assistent des Hauses, ohne einen echten Menschen vorzutäuschen. Standardanfragen zu Verfügbarkeit und Preis klärt er direkt, alles Komplexe stellt er an die Rezeption durch. Kein Gast bleibt im System hängen.
Sie erhalten für einen konkret beschriebenen Einsatzfall einen Festpreis, keinen offenen Stundenzettel. Wir starten meist mit einem Prozess in 30 Tagen und bauen erst dann aus. Was ein sinnvoller erster Schritt kostet, klären wir in der kostenlosen Erstanalyse.
Gerade dann. Die Telefon-KI und die automatische Gäste-Kommunikation fangen genau die Spitzen ab, in denen zu wenig Personal zu vielen Anfragen gegenübersteht. Außerhalb der Saison verursacht die Automatisierung kaum laufende Kosten und ist zur nächsten Saison sofort wieder da.
Die Daten bleiben in Ihren Systemen, und die Automatisierung greift nur auf das zu, was für den jeweiligen Schritt nötig ist. Wir setzen auf DSGVO-konforme Verarbeitung mit europäischem Hosting. In der Erstanalyse legen wir offen, welche Daten wohin fließen.
