Internal assistant for your team
Questions about documentation, contracts and processes are answered by the assistant in seconds, with a link to the source.
Response time seconds instead of hoursAI Agents · Knowledge Assistant
An assistant that knows your company knowledge.
Questions about contracts, processes and products are answered in seconds, from your own documents, with source citations. Internally for your team or as an FAQ agent for your customers.
The problem
The knowledge is there. Just not where it's needed.
It sits in drives, mailboxes and in the heads of two or three people. Those exact people are constantly interrupted, and when they're away, everything grinds to a halt.
- 01Searching for answers takes longer than the actual work.
- 02The same questions always land with the same colleagues.
- 03Customers wait for answers that were documented long ago.
- 04Onboarding new people relies on word of mouth.
Use cases
01
One body of knowledge, many places to put it to work.
The same knowledge base powers several assistants: internally, in customer contact and in the inbox.
FAQ agent for customer inquiries
Recurring customer questions are answered by the agent on the website or by email, from your knowledge base instead of made up.
Savings 2–4 h per weekInbox with draft replies
Incoming inquiries are recognised and given a ready-made draft reply. Your team reviews and sends.
Savings 4–6 h per weekOnboarding & induction
New colleagues ask the assistant instead of the grapevine. The knowledge stays in-house, even when people leave.
Effect faster onboardingAdministration & public sector
Service instructions, statutes and procedural knowledge become findable, for staff and, if desired, for citizen inquiries.
Effect team relievedTechnology selection
Your environment decides, not our favourite tool.
Self-hosted for maximum data sovereignty or directly in the Microsoft tenant: we build where your data already lives.
Self-hosted possible
n8n + open models
Knowledge assistant on your own server. Maximum data sovereignty, freely combinable with your systems and workflows.
Microsoft 365
Copilot on SharePoint
If your knowledge lives in SharePoint and Teams: Copilot agents directly in the tenant, with existing permissions.
Customer contact
Chat & voice
The same knowledge base answers calls and chat inquiries, with handover to your team when it gets tricky.
How we work
The 30-day model.
Start small, measure cleanly, then scale up. The first assistant is productive in around 30 days.
1
Reviewing knowledge sources
We clarify which documents the assistant is allowed to know and set obviously outdated material aside.
2
Setup & guardrails
The assistant is connected to your repositories. We define when it answers and when it hands over to people.
3
Test phase with your team
Real questions, real documents. Your team reviews the answers, we sharpen the knowledge base.
4
Operation & expansion
The assistant learns new documents automatically. Further channels such as website chat are added once the core holds up.
Still unsure?
View AI consultingFirst clarify which knowledge has the biggest lever.
If you don't know whether the inbox, internal search or customer inquiries should come first: the assessment delivers a prioritised list instead of a gut feeling.
Free initial analysis
Which questions cost your team hours every week?
In 60 minutes we find the knowledge gap with the biggest lever and show how an assistant closes it. No obligation.
- Answers with source citations instead of guesswork
- Your documents stay in your environment
- First assistant productive in around 30 days
Frequently asked questions
05
What managing directors often ask.
Woher nimmt der Wissensassistent seine Antworten?
Ausschließlich aus den Quellen, die Sie freigeben: Dokumente, Ablagen, FAQ, Wikis. Jede Antwort nennt die Quelle, damit Ihr Team nachprüfen kann, statt glauben zu müssen.
Was macht der Assistent, wenn er etwas nicht weiß?
Er sagt es. Statt zu raten antwortet er, dass die Information nicht in der Wissensbasis liegt, und übergibt an einen Menschen. Diese Leitplanke ist fester Bestandteil jedes Setups.
Bleiben unsere Dokumente bei uns?
Ja. Der Assistent läuft self-hosted auf Ihrem Server oder in Ihrem Microsoft-Tenant. Ihre Inhalte werden nicht zum Training fremder Modelle verwendet, und ein Auftragsverarbeitungsvertrag liegt vor.
Wie bleibt das Wissen aktuell?
Die Wissensbasis synchronisiert sich automatisch mit Ihren Ablagen. Ändert sich ein Dokument, kennt der Assistent beim nächsten Abgleich den neuen Stand. Veraltete Quellen lassen sich gezielt ausschließen.
Wie schnell ist so ein Assistent einsatzbereit?
Ein erster Assistent auf einem klar umrissenen Dokumentenbestand ist in rund 30 Tagen produktiv, inklusive Testphase mit Ihrem Team. Danach wächst die Wissensbasis Schritt für Schritt.