Internal assistant for your team
Questions about documentation, contracts and processes are answered by the assistant in seconds, with a link to the source.
Response time seconds instead of hoursAI Agents · Knowledge Assistant
An assistant that knows your company knowledge.
Questions about contracts, processes and products are answered in seconds, from your own documents, with source citations. Internally for your team or as an FAQ agent for your customers.
The problem
The knowledge is there. Just not where it's needed.
It sits in drives, mailboxes and in the heads of two or three people. Those exact people are constantly interrupted, and when they're away, everything grinds to a halt.
- 01Searching for answers takes longer than the actual work.
- 02The same questions always land with the same colleagues.
- 03Customers wait for answers that were documented long ago.
- 04Onboarding new people relies on word of mouth.
Use cases
01
One body of knowledge, many places to put it to work.
The same knowledge base powers several assistants: internally, in customer contact and in the inbox.
FAQ agent for customer inquiries
Recurring customer questions are answered by the agent on the website or by email, from your knowledge base instead of made up.
Savings 2–4 h per weekInbox with draft replies
Incoming inquiries are recognised and given a ready-made draft reply. Your team reviews and sends.
Savings 4–6 h per weekOnboarding & induction
New colleagues ask the assistant instead of the grapevine. The knowledge stays in-house, even when people leave.
Effect faster onboardingAdministration & public sector
Service instructions, statutes and procedural knowledge become findable, for staff and, if desired, for citizen inquiries.
Effect team relievedTechnology selection
Your environment decides, not our favourite tool.
Self-hosted for maximum data sovereignty or directly in the Microsoft tenant: we build where your data already lives.
Self-hosted possiblen8n + open models
Knowledge assistant on your own server. Maximum data sovereignty, freely combinable with your systems and workflows.
Microsoft 365Copilot on SharePoint
If your knowledge lives in SharePoint and Teams: Copilot agents directly in the tenant, with existing permissions.
Customer contact
Chat & voice
The same knowledge base answers calls and chat inquiries, with handover to your team when it gets tricky.
How we work
The 30-day model.
Start small, measure cleanly, then scale up. The first assistant is productive in around 30 days.
1
Reviewing knowledge sources
We clarify which documents the assistant is allowed to know and set obviously outdated material aside.
2
Setup & guardrails
The assistant is connected to your repositories. We define when it answers and when it hands over to people.
3
Test phase with your team
Real questions, real documents. Your team reviews the answers, we sharpen the knowledge base.
4
Operation & expansion
The assistant learns new documents automatically. Further channels such as website chat are added once the core holds up.
Still unsure?
View AI consultingFirst clarify which knowledge has the biggest lever.
If you don't know whether the inbox, internal search or customer inquiries should come first: the assessment delivers a prioritised list instead of a gut feeling.
Free initial analysis
Which questions cost your team hours every week?
In 60 minutes we find the knowledge gap with the biggest lever and show how an assistant closes it. No obligation.
- Answers with source citations instead of guesswork
- Your documents stay in your environment
- First assistant productive in around 30 days
Frequently asked questions
05
What managing directors often ask.
Where does the knowledge assistant get its answers from?
Exclusively from the sources you release: documents, file storage, FAQs, wikis. Every answer names the source, so your team can verify it instead of having to believe it.
What does the assistant do when it doesn't know something?
It says so. Instead of guessing, it responds that the information is not in the knowledge base, and hands off to a human. This guardrail is a fixed part of every setup.
Do our documents stay with us?
Yes. The assistant runs self-hosted on your server or in your Microsoft tenant. Your content is not used to train third-party models, and a data processing agreement is in place.
How does the knowledge stay up to date?
The knowledge base synchronizes automatically with your file storage. If a document changes, the assistant knows the new version at the next sync. Outdated sources can be excluded specifically.
How quickly is such an assistant ready for use?
A first assistant on a clearly defined set of documents is productive in about 30 days, including a test phase with your team. After that, the knowledge base grows step by step.