NordFlux takes appointment requests and status queries by phone AI and online and matches them with your workshop planner. Customers hear for themselves when their vehicle is ready, without anyone at the service desk picking up the receiver. Your DMS and workshop software stay in place, we connect the route around them.
Customers wait at the desk, the phone rings and in the background the mechanic is waiting for approval. During tyre-change season the phone line almost collapses.
Five routes that noticeably relieve the service reception. Everything syncs with your existing system, nothing is maintained twice.
The phone AI takes appointment requests around the clock, asks for the number plate and the issue and suggests free slots from the workshop planner. Online, customers book the same calendar, double bookings disappear.
Saving 4–8 h per weekVehicle ready, part arrived or approval for extra work: the customer gets the update automatically by SMS or link instead of calling. Approval for additional work runs at the click of a button, the ramp no longer waits.
Effect less idle time, shorter throughputFrom the stock of stored tyres the system sends storage and change reminders and spreads demand across planned appointment waves. Instead of a rush over two days, the season becomes plannable.
Effect capacity smoothed over weeksThe system pulls due MOTs and service intervals from the vehicle data and reaches out to the owner in good time, with a direct appointment link. Revenue that would otherwise go to the independent workshop stays in house.
Effect more appointments from your own customer baseEnquiries from the portals and from the contact form are captured in a structured way, enriched with follow-up questions on payment and part-exchange and passed on to sales in sorted order. The salesperson only talks to serious buyers.
Saving 2–4 h per weekWe rely on proven building blocks and connect them to your DMS or your workshop software. No system change, no isolated solution.
A voice assistant takes calls about appointments and status, understands the request and books or informs directly. Urgent matters it puts through to the desk, the rest it handles itself.
AutomationWith n8n we couple the appointment portal, workshop planner, DMS and your dispatch for SMS and email. Reminders, status updates and approvals run as traceable workflows that you can stop at any time.
We look at the whole service process from enquiry to invoice and automate the manual steps that eat up time today. You keep control over every step.
In 30 days from conversation to running automation, at a fixed price instead of an open timesheet.
In 60 minutes we take a look at your service reception: where does it ring the most, which routes are pure manual work. You get an honest assessment of what is worth doing and what is not.
You receive a clear scope with a fixed price. No open timesheet, no surprise on the invoice, you know in advance what it costs.
We set up phone AI, reminders and status updates and connect them to your workshop planner and the DMS. Tested with real cases from your operation before anything goes live.
Your team is trained and knows how to stop or adjust every workflow. On request we continue to look after operations, control stays with you.
If your biggest bottleneck is the flood of calls at the desk, it is worth taking a closer look at AI telephony on its own. There we show how the voice assistant books appointments and reports status, without changing anything else.
In the free initial analysis we work out together how much time the phone and appointment work costs today. 60 minutes, no obligation, with an honest assessment of whether automation pays off for you.
Nein, ein Wechsel Ihres DMS oder Ihrer Werkstattsoftware ist nicht nötig. Ihr DMS und der Werkstattplaner bleiben, wo sie sind, und wir setzen die Automatisierung darum herum. Termine, Status und Erinnerungen gleichen sich mit Ihrem bestehenden System ab, ganz ohne Systemwechsel.
Der Sprachassistent meldet sich klar als digitaler Assistent Ihres Autohauses, das gehört zur Ehrlichkeit dazu. Er nimmt Termin- und Statusanfragen entgegen und stellt alles Dringende an einen Menschen durch. So bleibt die Annahme frei für die Kunden, die gerade vor der Theke stehen.
Ja, gegen den Ansturm in der Räderwechsel-Saison ist die Automatisierung besonders gedacht. Aus dem Bestand der eingelagerten Räder verschickt das System Erinnerungen und verteilt die Termine in geplante Wellen über mehrere Wochen. Der Andrang an zwei Stoßtagen wird zu einer planbaren Auslastung.
Sie bekommen nach der kostenlosen Erstanalyse ein Festpreis-Angebot, ohne offenen Stundenzettel. Für die begleitende Beratung ist eine BAFA-Listung in Vorbereitung, die Förderung kann die Kosten spürbar senken. Ob und in welcher Höhe sie greift, klären wir ehrlich im Erstgespräch.
Wir arbeiten mit Datenminimierung und Hosting im EU-Raum, Kunden- und Fahrzeugdaten bleiben in Ihrer Hoheit. Jeder automatisierte Ablauf ist nachvollziehbar und lässt sich anhalten. Was wo verarbeitet wird, halten wir vor dem Start schriftlich fest.
