NordFlux takes appointment requests and status queries by phone AI and online and matches them with your workshop planner. Customers hear for themselves when their vehicle is ready, without anyone at the service desk picking up the receiver. Your DMS and workshop software stay in place, we connect the route around them.
Customers wait at the desk, the phone rings and in the background the mechanic is waiting for approval. During tyre-change season the phone line almost collapses.
Five routes that noticeably relieve the service reception. Everything syncs with your existing system, nothing is maintained twice.
The phone AI takes appointment requests around the clock, asks for the number plate and the issue and suggests free slots from the workshop planner. Online, customers book the same calendar, double bookings disappear.
Saving 4–8 h per weekVehicle ready, part arrived or approval for extra work: the customer gets the update automatically by SMS or link instead of calling. Approval for additional work runs at the click of a button, the ramp no longer waits.
Effect less idle time, shorter throughputFrom the stock of stored tyres the system sends storage and change reminders and spreads demand across planned appointment waves. Instead of a rush over two days, the season becomes plannable.
Effect capacity smoothed over weeksThe system pulls due MOTs and service intervals from the vehicle data and reaches out to the owner in good time, with a direct appointment link. Revenue that would otherwise go to the independent workshop stays in house.
Effect more appointments from your own customer baseEnquiries from the portals and from the contact form are captured in a structured way, enriched with follow-up questions on payment and part-exchange and passed on to sales in sorted order. The salesperson only talks to serious buyers.
Saving 2–4 h per weekWe rely on proven building blocks and connect them to your DMS or your workshop software. No system change, no isolated solution.
A voice assistant takes calls about appointments and status, understands the request and books or informs directly. Urgent matters it puts through to the desk, the rest it handles itself.
AutomationWith n8n we couple the appointment portal, workshop planner, DMS and your dispatch for SMS and email. Reminders, status updates and approvals run as traceable workflows that you can stop at any time.
We look at the whole service process from enquiry to invoice and automate the manual steps that eat up time today. You keep control over every step.
In 30 days from conversation to running automation, at a fixed price instead of an open timesheet.
In 60 minutes we take a look at your service reception: where does it ring the most, which routes are pure manual work. You get an honest assessment of what is worth doing and what is not.
You receive a clear scope with a fixed price. No open timesheet, no surprise on the invoice, you know in advance what it costs.
We set up phone AI, reminders and status updates and connect them to your workshop planner and the DMS. Tested with real cases from your operation before anything goes live.
Your team is trained and knows how to stop or adjust every workflow. On request we continue to look after operations, control stays with you.
If your biggest bottleneck is the flood of calls at the desk, it is worth taking a closer look at AI telephony on its own. There we show how the voice assistant books appointments and reports status, without changing anything else.
In the free initial analysis we work out together how much time the phone and appointment work costs today. 60 minutes, no obligation, with an honest assessment of whether automation pays off for you.
No, switching your DMS or your workshop software is not necessary. Your DMS and the workshop planner stay where they are, and we build the automation around them. Appointments, status and reminders synchronize with your existing system, without any system change at all.
The voice assistant clearly identifies itself as your dealership's digital assistant, which is part of being honest. It takes appointment and status inquiries and forwards anything urgent to a human. This keeps the front desk free for the customers who are currently standing at the counter.
Yes, the automation is specifically designed to help against the rush during tire-change season. Based on the stock of stored tires, the system sends reminders and distributes the appointments into planned waves over several weeks. The crush on two peak days becomes a plannable workload.
After the free initial analysis, you receive a fixed-price offer, with no open timesheet. NordFlux is not listed in the BAFA consultant register, so consulting by us is not eligible under this programme; anyone wishing to use the subsidy needs to commission a registered consulting firm. Whether and to what extent it applies is something we clarify honestly in the first conversation.
We work with data minimization and hosting within the EU, customer and vehicle data remain under your sovereignty. Every automated process is traceable and can be paused. What is processed where, we record in writing before the start.
