NordFlux builds AI phone assistants that schedule appointments, record prescription and referral requests in a structured way, and immediately point to 112 or 116117 when they hear emergency keywords. Your medical assistants spend less time on the phone and keep an eye on the front desk again. Hosted in the EU, with a data processing agreement and data minimisation.
Two lines are ringing, the queue is building at the desk, and the medical assistant has to decide by the second who has to wait. It is in exactly these hours that calls are lost, which later cause double the work.
The assistant handles the types of calls that make up most of the volume. Whatever it does not resolve, it hands over cleanly to your team.
The assistant knows your consultation hours and appointment rules, offers free slots and enters bookings directly into the practice calendar. It also takes reschedulings and cancellations, even in the evening and at the weekend.
Saving 2–3 h per day on the phoneName, date of birth, medication or specialist: the assistant asks in a structured way and produces a clean list instead of paper chaos. Your medical assistant processes the requests in a batch, whenever it fits the workflow.
Impact no more lost notesThe assistant answers routine questions about consultation hours, holiday cover or how to prepare for an examination from a maintained knowledge base. These calls no longer reach your medical assistants at all.
Impact routine calls without staffAt keywords such as chest pain or shortness of breath, the assistant interrupts the conversation with a clear message: 112 in a life-threatening situation, 116117 for the on-call service. It puts urgent cases straight through to the practice according to your rules. It never makes a diagnosis.
Impact a clear message in secondsEverything the assistant does not resolve conclusively lands as a structured note with the request and callback number with your team. Your medical assistant calls back in a batch instead of jumping to the ringing phone all day long.
Impact no call gets lostSpeech understanding, practice knowledge and the connection to your systems work together. We define each building block together with you, so that you stay in control.
The assistant answers calls speaking naturally and follows fixed rules that you define. It makes no diagnoses and does not replace a medical assessment, but records, books and forwards.
Opening hours, services, notes on preparing for an examination: the assistant answers only from a knowledge base approved by you. Whatever is not in there, it does not answer, instead of making something up.
Integrationn8n connects the assistant with your calendar and practice management system and transfers only the data needed for each step. This is data minimisation in practice, running on EU servers.
From the initial analysis to a running assistant in 30 days, at a fixed price instead of open-ended timesheets.
In 60 minutes we look at your call volume, your appointment logic and your practice software. You find out honestly what an assistant can take on for you and what it cannot.
We define which types of call the assistant handles, how emergency messages and forwarding work, and what the data protection concept with a data processing agreement looks like. On top of that, you receive a fixed-price offer.
We build the assistant, connect the calendar and handover lists and test real call flows with your team. We check the emergency detection particularly thoroughly.
The assistant goes live step by step, for example first outside consultation hours. After 30 days it runs in everyday practice, and your team knows how to adjust messages and rules itself.
Constant ringing is also familiar to trade businesses, law firms and workshops. On the overview page you can see how an AI phone assistant answers, qualifies and forwards calls in other industries.
In the free initial analysis we work that out together in 60 minutes, with no obligation and no jargon. Afterwards you know whether an AI phone assistant is worth it for your practice.
Ja, wenn der Rahmen stimmt: Auftragsverarbeitungsvertrag (AVV), Hosting in der EU und konsequente Datenminimierung. Der Assistent erfasst nur die Angaben, die für Termin oder Rezeptwunsch nötig sind, und speichert nicht mehr als vereinbart. Das Konzept dokumentieren wir so, dass es zu Ihren Datenschutz-Unterlagen passt.
Bei Notfall-Stichworten gibt der Assistent sofort eine klare Ansage: 112 bei Lebensgefahr, 116117 für den ärztlichen Bereitschaftsdienst, und dringende Fälle stellt er direkt in die Praxis durch. Er stellt keine Diagnosen und trifft keine medizinische Einschätzung. Welche Stichworte und Weiterleitungen gelten, legen Sie gemeinsam mit uns fest.
Ja, weil Termine, Rezeptwünsche und Öffnungszeiten erfahrungsgemäß den Großteil der Anrufe ausmachen und genau diese Anrufarten der Assistent übernimmt. Ihre MFA telefoniert nur noch dort, wo ein Mensch gebraucht wird, und hat den Tresen wieder im Blick. Verpasste Anrufe und Rückruf-Zettel entfallen weitgehend.
In den meisten Fällen ja: Wo Ihre Praxisverwaltung eine Schnittstelle bietet, bucht der Assistent direkt in den Kalender. Ohne Schnittstelle arbeitet er mit strukturierten Termin- und Aufgabenlisten, die Ihre MFA im gewohnten System abarbeitet. Was bei Ihnen möglich ist, klären wir in der kostenlosen Erstanalyse.
Ein KI-Telefonassistent für die Arztpraxis wird zum Festpreis umgesetzt, dessen Höhe vom Umfang abhängt: Anrufarten, Anbindung an die Praxissoftware und gewünschte Sprachen bestimmen den Aufwand. Nach der kostenlosen Erstanalyse erhalten Sie diesen Festpreis, keine offenen Stundenzettel. Die Umsetzung dauert typischerweise 30 Tage.
