Automation · Outpatient care

Less administration in your care service, more time with people.

NordFlux automates the office work of outpatient care services, not the care itself: tracking follow-up prescriptions on time, compiling billing documents, recording calls in a structured way. Your professionals still handle the care documentation, we only start at the administration.

The problem

Bureaucracy eats up the care time.

Outpatient care services do not struggle with too little expertise, but with too much paperwork. Every hour in the office is missing at the bedside, and the shortage of skilled workers makes every lost hour more expensive.

  • 01Follow-up and prescriptions expire, and the tracking hangs on scraps of paper and individual people.
  • 02Billing with the health funds drags on because documents have to be gathered from several places.
  • 03The phone rings constantly: relatives, doctors, applicants, often at the same time and right in the middle of a tour.
  • 04Roster changes and procedural questions cost callbacks that nobody plans for.
Use cases
01

What we automate in concrete terms.

We start where administration recurs and deadlines hurt. The care itself and the nursing documentation stay in your hands.

01

Tracking prescriptions on time

The system keeps an eye on the terms of prescriptions and home nursing care and reports in good time when a follow-up prescription needs to be triggered. That way no approval quietly expires and services remain billable.

Effect no missed expiry
02

Compiling billing documents

Proof of service, prescription data and tours are checked in advance and prepared in a structured way for billing with the health funds. Your billing staff start with a complete stack instead of a search.

Saving 2–4 h per week
03

Easing the phone load in a structured way

An AI phone assistant records calls outside of reachable hours in a structured way, sorts them by concern and puts genuinely urgent matters through to the on-call service. Relatives always reach someone or receive a clean callback request.

Saving noticeably fewer callbacks
04

Applicant management for recruiting

Applications are recorded, confirmed and scheduled with those responsible, without anyone letting them sit for days. In care in particular, the fast first response decides whether a professional stays or jumps ship.

Effect faster response
05

Internal knowledge assistant for QM

Your team asks about procedural instructions, QM requirements and standards in plain language and gets the answer with the source from your own documents. New employees find their footing faster, without tying up the nursing manager with every question.

Saving fewer queries to the nursing manager
Solution paths

How we implement it.

We build on tools that fit your data protection needs and connect your existing care software instead of replacing it.

AI telephony
Take calls around the clock

A voice assistant answers calls, assigns the concern and forwards urgent matters. Relatives and doctors no longer run into a void, your team works through the summary in a structured way.

n8n
Connect workflows instead of retyping

With n8n we chain prescription deadlines, billing preparation and notifications into clear, traceable workflows. Every step is visible, EU hosting and self-hosted are possible.

Knowledge assistant
QM and procedures at your fingertips

The internal knowledge assistant answers questions from your procedural instructions and QM manuals with a source reference. It only accesses your approved documents, not the open internet.

How we work

The 30-day model.

We start with a clearly defined process at a fixed price instead of an open timesheet. After 30 days the first workflow runs productively.

1

Free initial analysis

In 60 minutes we look together at where administration costs the most time in your care service. You get an honest assessment of what is worthwhile and what is not.

2

Fixed-price offer

We propose the first workflow, for example prescription tracking or phone relief, and name a fixed price. You know in advance what it costs and what comes out of it.

3

Implementation with your software

We connect the automation to your existing care and billing software and test it with real cases. Health data stays minimised and in EU hosting.

4

Handover and control

Your team is briefed and keeps an overview at all times of what the automation does. You can trace every step and step in when needed.

When the phone is the first thing on fire

Get reachability under control first?

If the constant ringing is mainly your problem, it is worth looking at AI telephony as a first step. You create reachability without immediately rebuilding the entire administrative apparatus.

View AI telephony
Free initial analysis

Where does your care service lose the most time?

In 60 minutes we look together at your administration and honestly say where automation brings care time back. The initial analysis is free and without obligation.

  • Health data minimised, EU hosting
  • Fixed price instead of open timesheet
  • You keep control over every step
Frequently asked questions
05

What care services often ask.

Übernimmt die KI die Pflegedokumentation?

Nein. Die pflegerische Dokumentation bleibt vollständig bei Ihren Fachkräften und in Ihrer Pflegesoftware. Wir automatisieren nur die Verwaltung drumherum: Fristen, Abrechnungsvorbereitung, Telefon und interne Wissensfragen.

Was ist mit den Gesundheitsdaten unserer Klienten?

Gesundheitsdaten sind besonders schützenswert, deshalb arbeiten wir nach dem Prinzip der Datenminimierung. Die Systeme laufen in EU-Hosting, self-hosted ist möglich, und die Automatisierung sieht nur die Daten, die sie für den jeweiligen Schritt wirklich braucht.

Müssen wir unsere Pflegesoftware wechseln?

Nein. Wir binden die Automatisierung an Ihre bestehende Pflege- und Abrechnungssoftware an, statt sie zu ersetzen. Ihr Team arbeitet weiter in den gewohnten Programmen.

Wie sorgt die Automatisierung dafür, dass keine Verordnung ausläuft?

Das System behält die Laufzeiten Ihrer Verordnungen im Blick und meldet rechtzeitig, wann eine Folgeverordnung angestoßen werden muss. So hängt die Frist nicht mehr an einem Zettel oder einem einzelnen Kopf, und abrechenbare Leistungen gehen nicht verloren.

Gibt es eine Förderung für so ein Projekt?

Für viele Digitalisierungsvorhaben von KMU kommt eine BAFA-Förderung in Betracht. Die Listung von NordFlux als Berater ist in Vorbereitung, deshalb sprechen wir konkrete Möglichkeiten am besten in der kostenlosen Erstanalyse durch.