Appointment booking with calendar sync
The agent checks free slots, books the appointment and confirms by SMS or email. Rescheduling and cancellations included.
Impact front desk relievedAI Telephony · Voice Agents
A phone that actually answers calls.
A voice agent takes every call, books appointments straight into your calendar and hands over to your team the moment things need a human touch. In the evening too, and during the rush.
The problem
Every missed call is a lost order.
Someone who calls and reaches no one rarely calls a second time. They take the next hit on Google instead. At the same time, the calls that do get through pull your team out of their work.
- 01Busy line or voicemail during peak times, silence after hours.
- 02Callback notes and answering machines that no one works through.
- 03Scheduling appointments eats up time at the front desk.
- 04Always the same questions: opening hours, prices, directions, status.
Use cases
01
What the voice agent takes over for you.
Every agent gets a clearly defined task and a call script. Whatever it cannot answer with confidence, it passes on to your team.
Call handling & pre-qualification
Every call is answered, the request is captured and passed on to the right person in a structured way.
Impact no call lostAnswer standard questions instantly
Opening hours, directions, prices, order status: the agent answers from your data, not from guesswork.
Impact fewer interruptionsOutbound service calls
Appointment reminders, working through waiting lists, keeping callback promises. To existing customers, with clean consent.
Impact fewer no-showsWebsite chat as a complement
The same assistant also answers enquiries in the website chat or via WhatsApp, with the same knowledge.
Impact one knowledge base, all channelsSolution paths
Off the shelf or tailor-made.
We are not tied to a single provider. What matters is your call volume, your systems and your data protection requirements.
Quick to launch
Ready-made voice solution
A proven solution for standard cases such as appointment booking and call handling. Set up in a few days, monthly flat rate, adjustable at any time.
Custom
Voice agent with system integration
The agent accesses your industry software, your CRM or your order data via a workflow integration, for instance with n8n. For cases that need to do more than appointments.
More than the phone
Chat and AI agents
When the phone is just one of several bottlenecks: digital employees for the inbox, knowledge and documents.
How we work
On the phone in four steps.
Predictable and at a fixed price. The agent only goes live once it passes your test calls.
1
Assessment
We listen to which calls come in at your business and define what the agent should take on and what it should not.
2
Call script & integration
Greeting, tone, calendar and system access, handover rules to your team. Everything is defined together.
3
Test phase
You and your team call the agent, we fine-tune it. Only when it fits does it get your real number.
4
Operation & review
You see which calls the agent handled and where it handed over. We keep optimising continuously.
Still unsure?
View AI consultingFirst clarify whether the phone really is the bottleneck.
Sometimes the bigger lever is in the inbox or in preparing quotes. In the initial analysis we look at the whole process, not just the phone.
Free initial analysis
How many calls does your business miss per week?
In 60 minutes we look at your availability and work out what a voice agent would catch for you. No obligation.
- A concrete assessment instead of a sales pitch
- The GDPR setup is checked as well, a DPA is provided
- Fixed price instead of an open timesheet
Frequently asked questions
05
What callers and managers often ask.
Bucht der Voice-Agent Termine direkt in unseren Kalender?
Ja. Der Agent prüft freie Slots in Ihrem Kalender, etwa Outlook, Google oder einer Branchensoftware mit Schnittstelle, und trägt den Termin direkt ein. Der Anrufer bekommt auf Wunsch eine Bestätigung per SMS oder E-Mail.
Merken Anrufer, dass sie mit einer KI sprechen?
Moderne Voice-Agenten sprechen natürlich und verstehen freie Formulierungen. Wir empfehlen trotzdem, dass sich der Agent ehrlich als digitaler Assistent vorstellt. Das schafft Vertrauen, und die Akzeptanz ist hoch, weil der Anrufer sofort drankommt statt in der Warteschleife zu hängen.
Was passiert, wenn der Agent nicht weiterweiß?
Er übergibt. Entweder direkt an einen Mitarbeiter, oder er nimmt ein Rückrufversprechen auf und legt eine Notiz mit dem Anliegen an. Ein Voice-Agent ersetzt kein Team, er hält ihm die Routineanrufe vom Hals.
Ist KI-Telefonie DSGVO-konform möglich?
Ja, wenn das Setup stimmt: Auftragsverarbeitungsvertrag mit dem Anbieter, Server in der EU, Datenminimierung und ein klarer Hinweis, wenn Gespräche verarbeitet oder aufgezeichnet werden. Genau diese Punkte prüfen wir bei der Auswahl der Lösung.
Was kostet ein Voice-Agent?
Eine fertige Lösung für Standardfälle wie Terminbuchung liegt typischerweise bei einer monatlichen Pauschale plus Einrichtung. Individuelle Agenten mit Systemanbindung sind ein Projekt mit Festpreis. In der kostenlosen Erstanalyse rechnen wir Ihren Fall konkret durch.