Internal Knowledge Assistant
Questions about your own documents are answered in seconds — with a source reference instead of guesswork.
Response time seconds instead of hoursPillar 2 · AI Agents
AI agents that actively work within your systems.
On your data, in your environment, with clear boundaries. An agent takes over recurring tasks — your team keeps the decisions.
AI agent platforms
What we build your AI agents with.
The Problem
Your team searches and sorts instead of deciding.
Knowledge is scattered across emails, drives and people's heads. The same questions always land with the same people, and every request has to be manually sorted first.
- 01Finding answers takes longer than the actual work.
- 02The inbox is pre-sorted by hand every morning.
- 03Critical knowledge lives in individuals' heads, not in the system.
- 04Routine research and summaries eat up hours.
Use Cases
01
What an agent takes off your team's plate.
We start where time is lost every day. Every agent has a clear task and transparent boundaries.
Inbox Triage
Requests are recognised, categorised and prepared with a draft reply. Your team only needs to approve.
Time saved 4–6 h per weekProposals & Documents
A finished draft is generated from templates and master data — all you need to do is review it.
Time saved 2–4 h per weekResearch & Reports
Recurring evaluations and summaries are created automatically and presented in a clear format.
Time saved 2–3 h per weekVoice & Chat During Peak Load
When the phone or first-level support is overloaded, an agent answers standard questions and escalates the rest.
Availability around the clockTechnology Selection
The right agent for your environment.
We are tool-agnostic. The choice is based on your data, your landscape and your data protection requirements — not on licence models.
Self-hosted possible
n8n Agents
Flexible and independent — self-hosted on your own servers if preferred. Maximum data sovereignty, freely combinable with over 400 integrations.
Microsoft 365
Copilot Studio
Custom Copilot agents directly in your Microsoft tenant. Deep integration with Teams, SharePoint and Outlook — without data leaving your organisation.
Chat & Voice
Assistants at the Contact Point
Chat and voice agents where a real bottleneck exists. Friendly, always available and with a clear handover to your team.
Who It's For
The same agents, two worlds.
The private sector and the public sector have their own rules, budgets and data protection requirements. We know both and adapt implementation, operations and data sovereignty accordingly.
Small Businesses, Mid-Market & Industry
Wherever knowledge is scattered and the same questions cost time every day.
- Knowledge assistant covering proposals, contracts and documentation
- Pre-qualify enquiries and prepare draft responses
- Relieve specialists, not replace them — with clear boundaries
Public Administration & Authorities
Answer citizen enquiries and internal knowledge questions without leaving all the burden on the team.
- Internal assistant covering directives and specialist knowledge
- Pre-sort requests, keep deadlines and incoming items in view
- Self-hosted on German servers, full data sovereignty, GDPR
How We Work
The 30-day model.
Predictable and at a fixed price. After the first month, the first agent is working productively.
1
Assessment
We identify the task with the greatest impact and clarify which data the agent is permitted to access.
2
Implementation
We build the agent, connect it to your systems and define clear boundaries and approval flows.
3
Training & Onboarding
Your team learns to trust the agent and manage it in day-to-day operations.
4
Service & Maintenance
SLA-backed operations, continuously monitored and developed further.
Operations & SLA
Three service tiers, one reliable operation.
An agent runs in production and needs ongoing care. Fixed price instead of hourly rate, with clearly defined response times.
Bronze
Basic
Stable operations for clearly scoped agents.
- Agent monitoring
- Bug fixes within business days
- Quarterly review
Silver
Recommended
For agents that are critical to day-to-day operations.
- Faster response times
- Ongoing optimisation of response quality
- Monthly review
- Priority support
Gold
Full Operations
Maximum availability for business-critical agents.
- Shortest response times
- Proactive further development
- Dedicated point of contact
- Extended availability
Not Sure Yet?
View AI ConsultingFirst, clarify where AI genuinely delivers for you.
If you are not yet sure which agent makes sense first, we start with a positioning assessment. You get a prioritised list instead of a gut feeling.
Free Initial Analysis
Which agent takes work off your team's plate first?
In 60 minutes we review your processes and show you concretely where an AI agent will have the greatest impact. No obligation.
- Concrete assessment instead of a sales pitch
- Your data stays in your environment
- Fixed-price packages, no hourly rate
Frequently Asked Questions
05
What business leaders often ask.
Where does our data go when an AI agent accesses it?
Your data stays in your environment. We build agents preferably self-hosted — for example with n8n — or directly in your Microsoft tenant, so no content is shared for training purposes. You decide what the agent is allowed to see.
What if the agent makes something up?
Our agents respond based on your own documents and always cite the source. Where an answer is not substantiated, the agent says so rather than guessing, and escalates the case to a human.
Does an AI agent replace our employees?
No. An agent takes over recurring tasks such as looking things up, pre-sorting, and preparing drafts. Decisions remain with your team. This way your people gain time for the work they are actually there to do.
Are we locked in to n8n or any particular vendor?
No. We rely on open standards and document everything cleanly. You own the workflows and can take over operations yourself or switch vendors without starting from scratch.
Who operates the agent after the project?
The choice is yours. If you prefer, we take over operations with defined response times, or your team runs it independently after a handover session. In either case, everything remains fully transparent.