Email automation means an AI pre-sorts your shared mailbox: recognising requests, routing them to the right person, preparing reply drafts from your knowledge base and passing invoices or orders straight into the follow-up process. NordFlux builds this automation so your team reviews and approves while the AI handles the sorting.
info@, accounting@ or sales@ collect everything: orders, invoices, complaints, newsletters. And every morning this mailbox decides how your team spends its first few hours.
Five building blocks that we implement individually or combined, depending on the mailbox. The human remains the final authority, the AI does the groundwork.
The AI reads every incoming email and recognises what it is about: order, invoice, support case, application, complaint. The email then lands with the responsible team or straight in the right ticket, instead of sitting in the shared mailbox for days.
Saving 1–2 h of distribution work per dayFor recurring enquiries the AI creates a ready-made reply draft, fed from your price lists, delivery times and internal documents. Your employee reads it, corrects it if needed and clicks send.
Saving 5–10 min per standard enquiryInvoices travel into accounting together with their extracted data, orders into inventory management, delivery notes onto the relevant case. The attachment no longer has to be saved, renamed and retyped by hand.
Impact No retyping, no filing backlogThe AI recognises complaints, deadline-critical items and fault reports from their content and alerts those responsible immediately, for example via a Teams message or call notification. Critical matters no longer wait until someone scrolls through the mailbox.
Impact Response in minutes instead of daysNewsletters, read receipts and CC noise disappear from view, customer communication is filed to the right case in the CRM or ticketing system. What remains is an inbox that only shows what needs a decision.
Impact A tidy mailbox instead of a count above 1,000Which path fits depends on your systems and your mail volume. We do not commit to a tool in advance, but after analysing your mailbox.
An AI agent understands free text even without subject-line discipline, categorises requests and prepares replies. A tool does the same work step faster, an agent takes the work step off your hands.
n8nn8n connects mailbox, CRM, accounting and inventory management into a traceable process. Self-hosted on German servers on request: your emails never leave your infrastructure.
Microsoft CopilotIf your team works entirely in Microsoft 365, we build on Copilot and Power Automate directly in Outlook. No new interface, no new licensing landscape, the automation runs where your mails already are.
From the first analysis to a running mailbox in 30 days, at a fixed price instead of an open timesheet.
We take a look at your mailbox: what comes in, who handles what, where it gets stuck. 60 minutes, free and without obligation.
You receive a concrete proposal: which mail types get automated, which systems get connected, what it costs. One price, no surprises.
We build the automation, train the recognition on real emails from your daily work and test with your team before anything goes live.
Your team learns how to adjust rules and manage approvals. You keep control, and on request we stay on board for operation and fine-tuning.
The quality of the reply drafts stands or falls with the knowledge behind them: prices, processes, product details. If that knowledge still lives in people's heads and folders at your company, the internal AI knowledge assistant is the right first step.
In the free initial analysis we work that out together and show which mail types pay off first for you. 60 minutes, no obligation, no sales pressure.
Nein, im Standardfall erstellt die KI nur einen Antwortentwurf, den ein Mensch prüft und freigibt. Vollautomatische Antworten setzen wir nur dort ein, wo Sie es ausdrücklich wollen, etwa bei Eingangsbestätigungen oder Statusauskünften. Die Regel dafür legen Sie fest, nicht die KI.
Unsichere Fälle landen in einer Prüfliste, die ein Mensch entscheidet, statt falsch weitergeleitet zu werden. Jede Zuordnung ist nachvollziehbar protokolliert, und Korrekturen fließen in die Erkennung zurück. In den ersten Wochen läuft das System deshalb bewusst mit engen Regeln und wird schrittweise gelockert.
Ja, wenn die Architektur stimmt. Wir setzen auf Betrieb in der EU oder auf selbst gehostete Systeme wie n8n auf deutschen Servern, mit Auftragsverarbeitungsvertrag und klarer Regelung, welche Daten ein KI-Modell überhaupt sieht. Personenbezogene Inhalte lassen sich vor der Verarbeitung maskieren.
Ja, Outlook und Microsoft 365, Gmail sowie gängige CRM-, Ticket- und Warenwirtschaftssysteme binden wir über deren Schnittstellen an. Auch ältere Systeme ohne moderne Schnittstelle sind meist anschließbar, das prüfen wir in der Erstanalyse. Ihr Team arbeitet danach weiter in den gewohnten Programmen.
Das hängt vom Mail-Volumen, der Zahl der angebundenen Systeme und dem Umfang der Bausteine ab, deshalb nennen wir erst nach der kostenlosen Erstanalyse einen Preis. Der ist dann aber fest: Festpreis statt offener Stundenzettel. Als Digitalisierungsberatung unterstützen wir zudem bei Fördermöglichkeiten wie der BAFA-Förderung.
