Email automation means an AI pre-sorts your shared mailbox: recognising requests, routing them to the right person, preparing reply drafts from your knowledge base and passing invoices or orders straight into the follow-up process. NordFlux builds this automation so your team reviews and approves while the AI handles the sorting.
info@, accounting@ or sales@ collect everything: orders, invoices, complaints, newsletters. And every morning this mailbox decides how your team spends its first few hours.
Five building blocks that we implement individually or combined, depending on the mailbox. The human remains the final authority, the AI does the groundwork.
The AI reads every incoming email and recognises what it is about: order, invoice, support case, application, complaint. The email then lands with the responsible team or straight in the right ticket, instead of sitting in the shared mailbox for days.
Saving 1–2 h of distribution work per dayFor recurring enquiries the AI creates a ready-made reply draft, fed from your price lists, delivery times and internal documents. Your employee reads it, corrects it if needed and clicks send.
Saving 5–10 min per standard enquiryInvoices travel into accounting together with their extracted data, orders into inventory management, delivery notes onto the relevant case. The attachment no longer has to be saved, renamed and retyped by hand.
Impact No retyping, no filing backlogThe AI recognises complaints, deadline-critical items and fault reports from their content and alerts those responsible immediately, for example via a Teams message or call notification. Critical matters no longer wait until someone scrolls through the mailbox.
Impact Response in minutes instead of daysNewsletters, read receipts and CC noise disappear from view, customer communication is filed to the right case in the CRM or ticketing system. What remains is an inbox that only shows what needs a decision.
Impact A tidy mailbox instead of a count above 1,000Which path fits depends on your systems and your mail volume. We do not commit to a tool in advance, but after analysing your mailbox.
An AI agent understands free text even without subject-line discipline, categorises requests and prepares replies. A tool does the same work step faster, an agent takes the work step off your hands.
n8nn8n connects mailbox, CRM, accounting and inventory management into a traceable process. Self-hosted on German servers on request: your emails never leave your infrastructure.
Microsoft CopilotIf your team works entirely in Microsoft 365, we build on Copilot and Power Automate directly in Outlook. No new interface, no new licensing landscape, the automation runs where your mails already are.
From the first analysis to a running mailbox in 30 days, at a fixed price instead of an open timesheet.
We take a look at your mailbox: what comes in, who handles what, where it gets stuck. 60 minutes, free and without obligation.
You receive a concrete proposal: which mail types get automated, which systems get connected, what it costs. One price, no surprises.
We build the automation, train the recognition on real emails from your daily work and test with your team before anything goes live.
Your team learns how to adjust rules and manage approvals. You keep control, and on request we stay on board for operation and fine-tuning.
The quality of the reply drafts stands or falls with the knowledge behind them: prices, processes, product details. If that knowledge still lives in people's heads and folders at your company, the internal AI knowledge assistant is the right first step.
In the free initial analysis we work that out together and show which mail types pay off first for you. 60 minutes, no obligation, no sales pressure.
No, by default the AI only creates a reply draft that a human reviews and approves. We use fully automatic replies only where you explicitly want them, for example for receipt confirmations or status information. You set the rule for that, not the AI.
Uncertain cases end up in a review list that a human decides on, instead of being forwarded incorrectly. Every assignment is traceably logged, and corrections feed back into the recognition. In the first weeks, the system therefore deliberately runs with tight rules and is gradually loosened.
Yes, if the architecture is right. We rely on operation in the EU or on self-hosted systems like n8n on German servers, with a data processing agreement and a clear rule on which data an AI model even sees. Personal content can be masked before processing.
Yes, we connect Outlook and Microsoft 365, Gmail as well as common CRM, ticketing and inventory management systems via their interfaces. Older systems without a modern interface can usually also be connected, which we check in the initial analysis. Your team then continues working in the familiar programs.
This depends on the mail volume, the number of connected systems and the scope of the building blocks, which is why we only name a price after the free initial analysis. That price is then fixed, though: a fixed price instead of an open-ended timesheet. As a digitalization consultancy, we also help with funding options such as the BAFA grant.
