AI Telephony for SMEs: What Voice Agents Can Really Do Today
Missed calls are missed orders. What AI telephony can really do today, where its limits lie and how it stays GDPR-compliant.
7 min
Knowledge & Practice
Straight talk on automation and AI in the Mittelstand.
No buzzwords, just hands-on craft: tool comparisons, regional digitalisation and decision support for managing directors who want to get rid of routine.
Articles by Simon Glowik
Automating invoice processing: Document AI for mid-sized companies
Typing out documents eats up hours every week. How Document AI reads, checks and posts incoming invoices, with people involved at the right points.
7 min
Can we keep working on it ourselves afterwards? How NordFlux hands over control
Nobody wants to become dependent on a service provider. How we hand over automations so your team keeps control.
7 min
EU AI Act: Is my company affected?
The EU AI Act arrives in stages. Here is what SMEs need to know now, which obligations apply, and why most applications are uncritical.
8 min
GDPR-Compliant AI: How Your Data Stays in Germany
Data protection is the most common brake on AI. How to use AI in a GDPR-compliant way and keep your data in Germany.
8 min
AI Tool or AI Agent: Where the ROI Really Comes From
An AI tool helps with a task, an AI agent takes over a whole process. Where the ROI difference lies and when each one is worth it.
7 min
What does an automation project cost, and how long does it take?
The most common question before getting started: what does it cost, and how long does it take? An honest assessment instead of a number plucked from thin air.
8 min
Slush 2026: What an SME Consultant Looks For in Helsinki
What gets shown at Slush today lands in Microsoft, SAP or UiPath one to two years later. This time as a pair, with Max Heyer of enum GmbH. Three questions that are on my mind in 2026.
5 min
Internal knowledge assistant: AI on your own documents
Betriebswissen liegt verteilt in Ordnern, E-Mails und Köpfen. Ein interner Wissensassistent beantwortet Routinefragen in Sekunden, auf Ihren Daten und mit Quelle.
7 min
NewsletterOnce a month: practical know-how, not ads.
Concrete automation tips and updates like the SharePoint shutdown — compact and spam-free.