Straight talk on automation and AI in the Mittelstand.

Research Allowance for AI Projects: 35 Percent Back, But Not for Every AI

n8n for voice agents: where the tool hits its limits

Microsoft 365 E7: What the New Copilot and Agent 365 Bundle License Really Contains

Microsoft 365 E7 bundles E5, Copilot, Entra Suite, and Agent 365 into a single license. What is really inside, what Microsoft says about the price, and who the jump pays off for.

Microsoft Agent 365: Is the Governance Control Plane Worth It for SMEs?

What Is an AI Agent? Definition, Examples, and Where It Really Makes Sense for SMEs

Every chat window is called an agent today. What an AI agent really is, what it consists of, and where it pays off for SMEs.

DATEV AI Workshop and DUO capture mask: is that enough for accounting firms?

The DATEV AI Workshop is often confused with receipt automation. We separate the terms, show the real limits of the posting assistant, and explain when the DATEV stack is enough.

Microsoft Copilot and the EU data boundary: what Flex Routing means for your data residency

For EU customers, Microsoft Copilot is an EU-data-boundary service. Yet a mechanism called Flex Routing can process requests outside the EU during peak load. We explain what applies by default and which setting you should review.

Proactive customer outreach via WhatsApp: what an AI agent may do and what it delivers

WhatsApp messages get read, emails often do not. Anyone who wants to actively reach customers there has to know Meta's rules: consent, approved templates, the 24-hour window. This article sorts out the rules and shows where an AI agent makes the difference.

What an AI telephone assistant for appointment booking costs: Price models compared

An AI telephone assistant for appointment booking starts at around EUR 30 to 100 per month depending on the model. However, the advertised per-minute rate is rarely the total price. We compare the four common pricing models and show what matters for cost calculation.